Practice Manager Courses via the Training Hub & Northants LMC


Courses are a maximum of 90 minutes; most are 60 minutes and are scheduled over lunchtimes.
Most courses are available to Practice Managers and their leadership team or designated attendees.

Dealing with Abusive Aggressive & Violent Behaviour - 29 March 2022 12.30-14.00 https://www.northantstraininghub.nhs.uk/course/abusive-aggressive-1 

Complaint Management - 22nd April 2022 12.30-14.00
https://www.northantstraininghub.nhs.uk/course/complaint-management 

Coaching & Mentoring - 31st May 2022 12.30-14.00
https://www.northantstraininghub.nhs.uk/course/coaching-and-mentoring-teams

Having Difficult Conversations with Patients - 21 June 2022 13.00-14.00
https://www.northantstraininghub.nhs.uk/course/having-difficult-conversations

CQC Policy Management - 29 June 2022 12.30-13.30
https://www.northantstraininghub.nhs.uk/course/cqc-policy-management

Significant Events 06 July 2022 13.00-14.00
https://www.northantstraininghub.nhs.uk/course/significant-events 

Developing Resilience 12 July 2022 13.00-14.00
https://www.northantstraininghub.nhs.uk/course/developing-resilience 

CQC Medicines Management 19 July 2022 13.00-14.00
https://www.northantstraininghub.nhs.uk/course/cqc-medicines-management 

CQC Introduction to the CQC 14th Sep 2022 1230-1330
https://www.northantstraininghub.nhs.uk/course/cqc-tutorial-1-an-introduction-to-the-cqc  

Coaching & Mentoring 21st Sept 2022 12.30-14.00
https://www.northantstraininghub.nhs.uk/course/coaching-and-mentoring-teams1 

Complaint Management 28 September 2022 12.30-14.00
https://www.northantstraininghub.nhs.uk/course/complaint-management1 

Significant Events 06 October 2022 13.00-14.00
https://www.northantstraininghub.nhs.uk/course/significant-events1

Being CQC Ready 12th Oct 2022 12.30-13.30
https://www.northantstraininghub.nhs.uk/course/cqc-being-cqc-ready

CQC Medicines Management 19th Oct 2022 12.30-13.30
https://www.northantstraininghub.nhs.uk/course/cqc-medicines-management1

CQC Policy Management 26 October 2022 12.30-13.30
https://www.northantstraininghub.nhs.uk/course/cqc-policy-management-1

CQC Introduction to the CQC 02 November 2022 12.30-13.30
https://www.northantstraininghub.nhs.uk/course/cqc-1

Being CQC Ready 09 November 2022 12.30-13.30
https://www.northantstraininghub.nhs.uk/course/cqc-being-cqc-ready1 

CQC Introduction to the CQC 16 November 2022 12.30-13.30
https://www.northantstraininghub.nhs.uk/course/cqc-2